Refund Policy

A refund may be considered when an order meets one or more of the following conditions:

• You received a damaged or defective product.
• You received an incorrect product compared with your confirmed order.
• The product is significantly different from the description provided on the website.
• The order cannot be fulfilled due to an issue from our side.

A refund may not be available in situations such as:

• The product has been used, washed, altered or damaged after delivery.
• The original packaging, tags or included accessories are missing where they are required for return.
• The request is made outside the applicable return or refund period.
• The issue is caused by misuse, negligence or improper handling of the product.

To request a refund, please contact our support team with the following information:

1. Your order number.
2. The name or details of the product concerned.
3. A clear explanation of the reason for the refund request.
4. Clear photos or videos if the product is damaged, defective or incorrect.

Our team will review the request and let you know the next steps.

Once your refund request is approved, the refund will be processed according to the original payment method or another agreed method where applicable.

The time required for the refunded amount to appear in your account may vary depending on the payment provider or financial institution.

If a product needs to be returned, our support team will provide the applicable return instructions. Please do not send an item back before receiving confirmation from our team.

If you have any questions about this refund policy or need help with an existing order, please contact our support team.

Visit our Contact page to get in touch with us.